Thank you for shopping with Zoe Replica. We aim to deliver your order efficiently and securely. Please read our shipping information carefully before placing your order.
1. Processing Time
- All orders are processed within 3–5 business days (excluding weekends and holidays).
- Once processed, you will receive a confirmation email with your tracking number.
- During peak seasons or promotional periods, processing may take slightly longer — we appreciate your patience.
2. Shipping Time & Delivery
We ship worldwide and offer standard international delivery:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| Canada | 8–16 business days |
| Europe | 8–18 business days |
| Australia & NZ | 10–20 business days |
| Asia | 7–15 business days |
| Middle East/Africa | 12–25 business days |
Note: Delivery times are estimates only and may be affected by customs processing, local postal delays, or public holidays.
3. Shipping Fee
We offer free standard shipping on all orders.
Standard shipping usually uses USPS, and the shipping time takes about 15 to 20 working days.
4. Tracking Your Order
Once your package is shipped, you’ll receive a tracking number via email. You can track your order anytime using our tracking page or through the courier’s website.
5. Customs & Duties
- All international orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.
- Zoe Replica is not responsible for any additional charges incurred at customs. These fees are the responsibility of the buyer.
- However, we will under-declare the value of the product, so customers usually do not need to pay customs duties.
6. Incorrect Address & Delivery Issues
- Please ensure that your shipping address is accurate and complete when placing your order.
- If a package is returned to us due to an incorrect or incomplete address, we can reship it — additional shipping fees may apply.
- If your package is marked as delivered but you didn’t receive it, please contact your local courier first. We’ll do our best to assist you if the issue persists.
7. Delays Due to Customs or Unforeseen Events
While we strive to deliver your order promptly, we are not responsible for delays caused by customs clearance, weather conditions, or other external factors beyond our control.
But if the package is lost or detained by customs, we will be responsible.
8. Need Help?
If you have any questions about shipping or need help with your order:
📧 Email: [email protected]
🌐 Website: https://www.zoereplica.com